Troubleshooting & FAQ

There are no workshops scheduled right now. When no cohort is on the calendar, the page shows a Get notified of new dates option instead of registration. Leave your email and we’ll tell you the moment the next cohort opens.

How does the 20% group discount work? In the registration form, every additional attendee whose work email domain matches the primary registrant’s automatically gets 20% off — applied at checkout, no code needed. For large groups or custom invoicing, email sales@theaccessible.org.

I paid tax but my organization is tax-exempt — how do I get a refund? After payment, upload your exemption certificate on the Tax-exempt organization? card (IRS 501(c)(3) letter, government/direct-pay permit, educational or state exemption, etc.), with your organization name. Once approved, the tax is refunded to your card and future registrations are automatically tax-exempt.

What if I can’t make the live date? We’ll move your seat to a future cohort at no cost. Not sure which option fits? Email sales@theaccessible.org and we’ll point you to the right one.

Do I need to attend Part 1 before Part 2? No — Part 2 is open to all registrants. That said, Part 1 introduces vocabulary and frameworks that come up throughout Part 2, so if you’re new to accessibility programs we recommend starting with Part 1.

What does each registration include? A live, instructor-led session with real-time Q&A, access to TheAccessibleReportCard at no charge, reusable frameworks and documentation, a 30-day action plan, and a Microsoft Teams invite for every named attendee.